Terms of Service

Effective Date: May 6, 2026  |  Last Updated: May 6, 2026

1. Acceptance of Terms

Welcome to Cafe Rio. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), the owner and operator of the website located at food-caferio.rest (the "Website") and all associated food services, online ordering platforms, and related digital and physical offerings.

By accessing, browsing, or using this Website, placing an order, creating an account, or otherwise engaging with any service offered through or in connection with this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any other policies or guidelines incorporated herein by reference.

These Terms apply to all visitors, registered users, customers, and any other person who accesses or uses our services in any capacity. If you are accessing or using the Website on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and the term "you" shall refer to both you individually and such entity.

If you are under the age of 13, you are not permitted to use this Website or its services. If you are between the ages of 13 and 18, you may only use this Website with the express consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf.

2. Description of Services

Cafe Rio is a food service business operating in the United States, providing customers with high-quality food and beverage offerings. Our services include, but are not limited to, the following:

• Online Food Ordering: Customers may browse our menu and place orders for pickup or delivery through our Website or affiliated third-party platforms.
• Menu Information: We provide detailed information about our food and beverage offerings, including descriptions, pricing, allergen disclosures, and nutritional information where applicable.
• Catering Services: We may offer catering packages and large-order services for events, corporate functions, and private gatherings, subject to availability and separate agreements.
• Loyalty and Rewards Programs: From time to time, we may offer loyalty programs, promotional deals, coupon codes, and reward points to eligible customers.
• Customer Account Management: Users may create accounts on our Website to manage orders, track delivery status, save payment information, and access personalized offers.
• Customer Support: We provide customer support via email and other communication channels to address inquiries, complaints, and feedback related to our products and services.

We reserve the right to modify, suspend, discontinue, or restrict access to any part of our services at any time without prior notice or liability, subject to applicable law. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Certain services or features may require registration, account creation, or payment. Access to specific services may also be subject to additional terms and conditions, which will be presented to you at the time of engagement with such services.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of this Website and our services, you agree to the following obligations:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the confidentiality of your account credentials and immediately notify us of any unauthorized use of your account.
• Use the Website and services only for lawful purposes and in a manner that does not infringe the rights of others.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Website.
• Ensure that any information submitted to us does not violate any third-party rights, including intellectual property rights and privacy rights.

3.2 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities:

• Using the Website or services for any fraudulent, deceptive, or unlawful purpose.
• Impersonating any person or entity, including any employee or representative of Cafe Rio.
• Attempting to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website.
• Engaging in any activity that disrupts, interferes with, or imposes an unreasonable burden on the Website's infrastructure or servers.
• Using automated tools, bots, scrapers, or similar technologies to access or collect data from the Website without our express written permission.
• Transmitting any viruses, malware, spyware, or other harmful or destructive code through the Website.
• Posting, uploading, or transmitting any content that is defamatory, obscene, threatening, harassing, abusive, or otherwise objectionable.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website or its content without our express written consent.
• Circumventing or disabling any security or authentication features of the Website.
• Using the Website to send unsolicited communications, spam, or commercial solicitations.
• Collecting or harvesting personal information of other users without their express consent.
• Placing fraudulent orders, submitting false chargebacks, or engaging in any form of payment fraud.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including without limitation, reporting such activity to law enforcement authorities.

4. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Cafe Rio or its content suppliers and is protected under United States copyright, trademark, trade dress, and other intellectual property laws, as well as applicable international conventions and treaties.

The Cafe Rio name, logo, brand identifiers, and all related names, logos, product and service names, designs, and slogans are trademarks of Cafe Rio or its affiliates. You may not use such marks without our prior written permission. All other names, logos, and marks appearing on this Website are the property of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes, strictly in accordance with these Terms. This license does not include the right to:

• Modify or create derivative works based on any content from the Website.
• Use any data mining, robots, or similar data gathering or extraction tools.
• Download or copy account information for the benefit of any third party.
• Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information without express written consent.

Any unauthorized use of our intellectual property immediately terminates the permission or license granted by us. We aggressively protect our intellectual property rights to the fullest extent permitted by law, including pursuing civil and criminal remedies where applicable.

5. Payment Terms

When you place an order through our Website or associated platforms, you agree to pay all applicable fees, taxes, and charges associated with your purchase. By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you provide is accurate and complete.
• You will promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

All prices are listed in United States Dollars (USD) and are subject to change without prior notice. Prices displayed on the Website are exclusive of applicable taxes unless otherwise stated. Applicable state and local sales taxes will be added to your order total at checkout where required by law.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, inaccuracies in pricing or product information, or other concerns. In such cases, we will notify you and process a full refund if payment has already been collected.

Refunds and cancellations are subject to our Refund Policy, which is incorporated herein by reference. For questions regarding billing, payment, or refunds, please contact us at [email protected].

6. Food Safety, Allergen, and Nutritional Disclaimers

Cafe Rio takes food safety seriously and strives to maintain the highest standards of food preparation and handling. However, you acknowledge and agree to the following:

• Allergen Information: While we make reasonable efforts to provide accurate allergen information, our food products are prepared in environments where cross-contamination with common allergens (including but not limited to nuts, dairy, gluten, eggs, shellfish, and soy) may occur. We cannot guarantee that our products are completely free from any specific allergen.
• Nutritional Information: Nutritional values provided on the Website are estimates only and may vary based on preparation methods, ingredient variations, and serving sizes.
• Dietary Needs: If you have specific dietary requirements, food allergies, or health conditions, you are strongly encouraged to consult with a qualified healthcare or dietary professional before consuming our products.

Cafe Rio shall not be held liable for any allergic reactions, health complications, or adverse effects arising from consumption of our food products, except where such liability cannot be excluded by applicable law, including the Federal Food, Drug, and Cosmetic Act (FD&C Act) and applicable state food safety regulations.

7. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THIS WEBSITE AND ALL SERVICES, CONTENT, AND PRODUCTS PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION PROVIDED ON THE WEBSITE.
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR FITNESS OF ANY FOOD PRODUCTS OR SERVICES OFFERED.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law. Nothing in these Terms shall affect your statutory rights as a consumer under applicable United States federal or state law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or anticipated savings.
• Loss of data, goodwill, or business opportunities.
• Personal injury or property damage arising from your use of the Website or services.
• Any unauthorized access to or use of our servers and/or personal information stored therein.
• Any interruption or cessation of transmission to or from the Website.
• Any bugs, viruses, or similar harmful code that may be transmitted through the Website by any third party.

IN NO EVENT SHALL CAFE RIO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

The limitations set forth in this section shall apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damages. The foregoing limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

9. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio, its parent companies, subsidiaries, affiliates, officers, directors, shareholders, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use or misuse of the Website or any of our services.
• Your violation of any applicable federal, state, or local law, regulation, or the rights of any third party.
• Any content or information you submit, post, or transmit through the Website.
• Your negligent or intentional misconduct.
• Any dispute between you and any third party, including other users or delivery service providers.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate fully with us in asserting any available defenses.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Cafe Rio. These links are provided solely for your convenience and do not constitute an endorsement, sponsorship, or recommendation by Cafe Rio of the third-party content, products, or services.

We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services. We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit. You acknowledge and agree that Cafe Rio shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such third-party content, goods, or services.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with the Website and our services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website and services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent applicable, we comply with the requirements of the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, as well as the Federal Trade Commission Act (FTC Act) with respect to unfair or deceptive practices in commerce. We are committed to maintaining the security and confidentiality of your personal information in accordance with applicable United States federal and state privacy laws.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio's principal place of business is located, without regard to its conflict of law provisions.

To the extent that any action or proceeding is not subject to mandatory arbitration as described in Section 13 below, you agree that such action or proceeding shall be brought exclusively in the competent federal or state courts located in the United States, and you irrevocably consent to the personal jurisdiction and venue of such courts. You waive any objection to the laying of venue in such courts and waive any claim that such courts constitute an inconvenient forum.

Our services are controlled and operated from the United States. We make no representations that the Website or its services are appropriate or available for use outside the United States. If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with all local laws and regulations applicable in your jurisdiction.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Cafe Rio in writing at [email protected] and describe your dispute in detail. We will attempt to resolve the dispute informally within thirty (30) days of receiving your written notice. If the dispute cannot be resolved informally within this period, either party may pursue formal dispute resolution as described below.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes that qualify for resolution in small claims court, you and Cafe Rio agree that any and all disputes, claims, or controversies arising out of or relating to these Terms, the Website, or our services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are incorporated herein by reference.

The arbitration shall be conducted in the English language in the United States. The arbitrator shall have the authority to award any remedy that would be available in a court of law, except that the arbitrator may not award declaratory or injunctive relief benefiting anyone other than the parties to the arbitration. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND CAFE RIO AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. If a court or arbitrator determines that the class action waiver in this section is void or unenforceable for any reason, or that an arbitration can proceed on a class basis, then the arbitration provision set forth herein shall be deemed null and void in its entirety, and the parties shall be deemed to not have agreed to arbitrate disputes.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights.

14. Term and Termination

These Terms of Service are effective as of the date you first access or use the Website and shall remain in full force and effect for as long as you continue to access or use the Website or any of our services.

We reserve the right, in our sole discretion, to terminate or suspend your access to the Website and services, with or without notice and without liability to you, for any reason, including but not limited to:

• Violation of these Terms of Service or any applicable law.
• Conduct that we believe is harmful to us, other users, third parties, or the integrity of the Website.
• Non-payment or payment disputes.
• Fraudulent, abusive, or unlawful activity.
• Business decisions, including the discontinuation of our services.

Upon termination, your right to access and use the Website and services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.

15. Changes to Terms of Service

We reserve the right to modify, update, or revise these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on this page with a revised "Last Updated" date.
• Sending an email notification to the address associated with your account (if applicable).
• Displaying a prominent notice on our Website.

Your continued use of the Website or services after the posting of any changes to these Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must immediately stop using the Website and services. We encourage you to review these Terms periodically to stay informed of any updates.

We will maintain an archive of prior versions of these Terms upon request. Significant changes will be brought to your attention through clear and prominent notices, consistent with applicable requirements under the FTC Act and other applicable consumer protection laws.

16. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitrator, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If modification is not possible, the invalid, illegal, or unenforceable provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.

The invalidity or unenforceability of any particular provision of these Terms shall not affect the validity or enforceability of any other provision hereof. The parties further agree that any such invalid, illegal, or unenforceable provision shall be replaced with a valid provision that most closely approximates the intent and economic effect of the severed provision.

17. Waiver

The failure of Cafe Rio to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless specifically acknowledged and agreed to by us in writing. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Any waiver must be in writing and signed by an authorized representative of Cafe Rio to be effective.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Cafe Rio with respect to the subject matter hereof and supersede all prior or contemporaneous communications, agreements, representations, and understandings, whether oral or written, between you and Cafe Rio relating to such subject matter.

In the event of any conflict between these Terms and any other agreement you may have with us, these Terms shall govern unless the other agreement expressly and specifically references these Terms and states that the other agreement takes precedence.

19. Force Majeure

Cafe Rio shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, war, terrorism, civil unrest, labor disputes, utility disruptions, or failures of third-party service providers. In such events, we will make commercially reasonable efforts to resume performance as soon as practicable.

20. Accessibility

Cafe Rio is committed to ensuring that our Website and digital services are accessible to all users, including individuals with disabilities, in compliance with the Americans with Disabilities Act (ADA) and applicable state accessibility laws. If you encounter any accessibility barriers on our Website, please contact us using the information below so that we may assist you and work to improve accessibility.

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, or if you need to contact us for any reason related to the use of our Website or services, please reach out to us using the following contact details:

We will make every effort to respond to your inquiry within a reasonable time frame. For urgent matters relating to food safety, please contact the appropriate local or federal food safety authority as well.